Alan LiuClearing the path to excellence: Why defining CX, digital transformation, and customer service is…Background:4 min read·Mar 27, 2024----
Alan LiuEnhancing Design Maturity in Organizations: Why it’s Needed and What Challenges ExistOrganizations face several challenges in enhancing their design maturity and driving sustainable success through design thinking.6 min read·Jul 26, 2023----
Alan LiuDesign is the future: A reflection on a global innovation initiativeDesign as a discipline continues evolving to become a better tool to reinvent businesses, revive organizations, and tackle more…11 min read·May 18, 2022----
Alan LiuHow to embed “Design DNA” in your leadership team to create large transformations?It has already been one year since I joined the EY business transformation team in Hong Kong, so I believe it is the perfect time to…8 min read·Dec 31, 2021----
Alan LiuWhy are visionary designers better business leaders?Design is not only about visual appearance, but also includes strategy, conversation, mindset, leadership, employee & customer experiences8 min read·Apr 4, 2021----